Frequently Asked Questions
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@afrozo.com
How long does it take to ship out my order and how long does delivery take? We typically ship out all orders within 1-2 business days unless if you'...
Wed, 27 May, 2020 at 7:15 PM
We encourage every customer to fill the personalized field on the product page to enable us to make a design that suits him/her. However, if you do not know...
Wed, 13 May, 2020 at 4:34 PM
A confirmation email will be sent to the email address you entered during checkout, with the details of your purchase. Also within 24 hours after your purch...
Wed, 13 May, 2020 at 4:34 PM
We only offer FREE SHIPPING to Customers in NIGERIA. however, for customers ordering outside Nigeria will be required to pay an EXPRESS FLAT RATE of N18,000...
Wed, 13 May, 2020 at 4:35 PM
Yes, we allow the return and exchange of unworn and unwashed items if we receive them within 21 days after it was delivered to you. For additional details o...
Wed, 13 May, 2020 at 4:36 PM
We generally respond within 24 hrs during our regular office hours which are Mondays- Fridays, 9am-5pm and 10am-4pm GMT+1 on Saturdays. Customer Service is ...
Wed, 13 May, 2020 at 4:36 PM
Due to the nature of our designs, we do not offer wholesale, since all designs come with personalization and measurements. Still, got a question n...
Wed, 13 May, 2020 at 4:37 PM
Tracking Number will be updated on your order and sent to your email within 2-3 business days (excluding the processing period of 5-8 days). Still,...
Wed, 13 May, 2020 at 4:38 PM
We currently offer to ship to the USA, CANADA, UK, AUSTRALIA & NIGERIA. However, if you're ordering from countries not listed above kindly CONTACT U...
Wed, 13 May, 2020 at 4:38 PM
We process all orders in NGN (Nigerian Naira). While the content of the cart is displayed in several currencies, you will checkout using NGN (Nigerian Naira...
Wed, 13 May, 2020 at 4:22 PM